aiMenu: take delivery orders on WhatsApp with artificial intelligence

Meet aiMenu, iMenu’s artificial intelligence assistant for taking delivery orders on WhatsApp. Your customers text, or send a voice note, to your restaurant’s WhatsApp as usual, and aiMenu answers right away.

For your customers

• They order in their own words, by text or voice note.
• They can ask what a dish includes, its price, your opening hours or the delivery fee for their neighborhood.
• They receive the menu as an image or PDF.
• aiMenu builds the order, confirms the address, delivery and payment method, and only sends it once the customer says “yes”.
• They get status updates: accepted, dispatched or ready for pickup, and delivered.
• They can switch to a person on your team at any time.

For your restaurant

• Orders arrive straight in iMenu as online orders, ready to approve, dispatch and deliver, and inventory is updated automatically.
• aiMenu uses only the items and prices published in iMenu, checks inventory and suggests alternatives when something is sold out.
• It reviews bank transfer receipts sent by customers and checks the amount against the order.
• You control opening hours, holidays, available items, payment methods and estimated delivery time.
• You keep using your WhatsApp Business on your phone, with the same number.
• A web dashboard lets you follow conversations and step in whenever you want.

A video of aiMenu in action is coming soon.